How do I request a refund or make a return?
- Any used accessories may not be refunded or returned.
- Normally, we ship your orders within 24 hours from receiving the payment of the orders, so at any time before your order is shipped,if you want to cancel your order,we will refund all the money, excluding the transaction fees caused.
- In case your order is shipped before you want a cancellation, please wait until the package is returned completely and safely to DesireDesign, then we will refund your money deductingall the transaction fees, shipping costs or any other fees caused during the process.
- If there is any fault caused by DesireDesign, we will give a full refund.
- Our default shipping method is E-POST, which is common to take 15-20 working days for delivery. Please consider this factor before you place an order. During the said 20-day delivery time, under normal condition, the package is seen as in standard shipment, not lost or errored.Please understand.
We will optimize our shipping to provide a faster delivery later!
What should I do if I didn’t receive my order after a really long time?
If this happens, you should report to us asap.
We will check the delivery info and rearrange a shipment if the package is lost.
Please be patient, because we assure that the product you ordered would be delivered nice and safe.
How do I track my order and when should I expect it to arrive?
After you get your tracking number with the above stated method,
you can go to www.17track.net to track your order.
Normally, delivery takes 15-20 working days, but during a peak shipping period, like holiday seasons, deliveries would be delayed.
Please kindly understand.
How do I get the tracking number for my order?
After receiving payment, it will take us 1-2 business days to process your purchase.
Once we have shipped it out, we'll send you an email notification of your order status.
Click the “View your order” button in the email you received and you’ll be redirected to a page where the latest order status and your tracking number should be shown.
How to cancel your online orders?
Firstly please confirm that your order has not been shipped before canceling the order by contacting with email@example.com
If no,you can claim a refund through Paypal,we will get a dispute and process on time, the fund will be returned to you by Paypal then.
How do I request warranty?
Thank you for purchasing DesireDesign products.
Please carefully follow our warranty process to minimize any delays:
- Describe the problem with your item in details: What happened? When? How?
- Please provide the security code of the product.
- Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions,
and from a close to medium distance. This allows us to identify and verify the issue(s).
We will always do our very best to help you. Thank you in advance for providing all the information stated above.?
Contact Email: firstname.lastname@example.org.
What does “order status” mean?
Pending review: Orders haven't been reviewed
Pending shipment: There are 2 situations,1.the order has been shipped but hasn’t been updated with the tracking number on the system, 2.the order has not been shipped.
Waiting for receipt: Package is still on the way, or you didn't click "Confirm Order Received" to complete the purchase after your receive the package.